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Why we use Trusted Shops

by Donna Mastriani on Mar 01, 2025

From Amazon to Google and Trust Pilot, we’re always looking to see what other people’s experiences have been and how they decide whether to click that ‘Checkout’ button. Unfortunately, it’s common knowledge that there’s an abundance of bogus reviews online and they’re becoming harder and harder to weed out from the genuine. So can we really trust what we read online? The evidence doesn’t look promising. That’s why we use Trusted Shops as our chosen trust brand. With no space for fake reviews and only stores that meet strict criteria being eligible for the trusted shops badge, our customers can shop with confidence.

Money Back Guarantee

Just like with PayPal and other online vendors, Trusted Shops offer a money-back guarantee of up to £2,500 to ensure customers can shop safely and without concern. Our online store with a Trusted Shops certification offers this 30-day guarantee to each and every customer, ensuring your peace of mind.

Authenticated reviews – no bogus stuff!

Reviews can be provided by real customers only, so no robots are leaving fake positive reviews. You can also cross out the possibility of multiple reviews from the same person, since reviews are tied to your purchase. You can rest assured that you’re reading the thoughts and experiences of real people.

Online Stores Remain Responsible

Trusted Shops won’t accept anyone onto their platform. Stores are checked for compliance with their strict quality criteria before being awarded with the Trustmark. This quality criteria includes excellent service and even certain legal requirements. The combined security from the trust mark, customer only reviews and money back guarantee are a triad of excellent protected online shopping. If even Google is happy to partner with Trusted Shops, showing their ratings in search results, then it made perfect sense for us to do so. Customers can now voice their opinion, experience and suggestions openly and honestly, without being drowned by illegitimate feedback. We want our customers to feel complete confidence when purchasing their test from us, and Trusted Shops provides that.

Author: Donna Mastriani, S.N.H.S. Dip., Nutritionist / Care Manager

Donna has a diploma in Advanced Holistic Nutrition and 10 years customer service experience so is perfect as the Customer Care Manager, who manages the 24/7 team for global support.