Our promise to you; the customer
Find out more about our "Five-Point promise".
What is our Customer Promise?
We make sure that you fully understand our test and customer journey, which is why we’ve put together a transparent promise to you. As a leading health brand offering tests all over the world, we use the latest equipment and our testing centre follows the Good Laboratory Practice, to help you get back to optimal health. Our blood testing equipment is used and endorsed by experts all around the world, meaning you receive only the best service from us. We also provide you with all of the information needed to make an informed choice of the test for you.
Reasons to use Test Your Intolerance
Sensitivity Testing Guarantee
We’re so confident that about our tests and the results our customers experience that we offer a No Quibble Guarantee. This means that if you’re not 100% satisfied with the results, process, or service, please get in touch via email or live chat to claim your money back.
Test Facts
Each test is assessed by our scientific development team and laboratory managers. The team will then provide you with a summary of the test’s performance and limitations to enable you to make an informed decision on which test to buy.
Customer Care
We offer 24/7 LiveChat customer service in any language to help you throughout your purchase and wellness journey. In addition, all clients receive our anonymous survey which we publish every day on our website and summarise in a full report each year.
We have a 100% Money Back Guarantee.
Chat live in any language you prefer; 24 hours a day, 7 days a week.
We have agents who can answer your queries in real-time and are available 24 hours a day. They work 7 days a week to ensure that you can always get in touch with any questions you have.
Expert nutritional advice available easily online through chat or email
We have agents who can answer your queries in real-time and are available 24 hours a day. They work 7 days a week to ensure that you can always get in touch with any questions you have.
Receive results within 10 days of arriving at our testing labs
We have agents who can answer your queries in real-time and are available 24 hours a day. They work 7 days a week to ensure that you can always get in touch with any questions you have.
Customer complaint resolution within 7 days
We have agents who can answer your queries in real-time and are available 24 hours a day. They work 7 days a week to ensure that you can always get in touch with any questions you have.
We’ll give you 100% money back if you’re not satisfied
Our No Quibble Guarantee means that if you’re not 100% satisfied with your hair sample sensitivity test, you can claim your money back.
